Summary

Welcome to Ryerson, where exceptional career opportunities await. As a leading provider of industrial metal products and services since 1842, we are committed to excellence and best-in-class customer service. Join our team and be a part of a legacy of excellence, where your contributions will be valued, and your development supported. Ryerson offers a dynamic, quality-focused, environment, ideal for advancing your career and making your mark in the metals industry.

Join Ryerson as a Sales Support Coordinator where you’ll become an integral part of our team. In this pivotal role, you will perform a variety of administrative and clerical tasks, ensuring the smooth operation of our sales process.

Roles and Responsibilities

• Monitor customer orders and shipments from entry through delivery, proactively identifying delays or issues that could impact customer commitments.
• Support the sales team with material sourcing and availability, including locating inventory from alternate Ryerson locations and coordinating sourcing options.
• Coordinate with sales, operations, purchasing, and transportation to help ensure orders are processed accurately and delivered on time.
• Assist with expediting material and resolving order or shipment issues to support customer requirements and improve on-time delivery.
• Maintain and review open-order, shipment, and delivery reporting to identify at-risk orders and provide timely updates to the sales team.
• Support continuous improvement efforts focused on on-time delivery, order accuracy, and overall customer satisfaction.
• All other duties as assigned or duties, responsibilities, and activities may change at any time with or without notice

Requirements

• High School Diploma or equivalent (GED) required
• 3 plus year of experience supporting sales operations preferred
• Experience with SAP, Ariba Spend Management and an HRIS preferred
• Strong MS Office skills (Word, Excel, Outlook)
• Exhibits polite and professional communication via phone, e-mail, and mail
• Strong organizational skills and ability to manage changing priorities