Summary

Welcome to Ryerson, where exceptional career opportunities await. As a leading provider of industrial metal products and services since 1842, we are committed to excellence and best-in-class customer service. Join our team and be a part of a legacy of excellence, where your contributions will be valued, and your development supported. Ryerson offers a dynamic, quality-focused, environment, ideal for advancing your career and making your mark in the metals industry. 

 
We are looking for a skilled Help Desk Technician to join our IT team. You'll play a vital role in supporting and maintaining our technology infrastructure. This is your chance to help shape the next chapter of our story by providing hands-on technical expertise and collaborating across departments. You'll be part of a team that values problem-solving, innovation, and reliable service.
 

Roles and Responsibilities

• Works independently and with team members on identifying various complex and routine computer-related issues
• Serve as a technical support professional, helping teams in various departments troubleshoot technology issues
• Installs hardware and software systems, including new equipment, software applications, and other tools commonly used by the company
• Coordinates with the Cyber team in enforcing company policies to promote data and software security
• Maintains installed PCs, networks, printers, and other peripherals with routine maintenance and upgrades
• Act as the point of contact for all OT//CNC plant technology, from deployment, reconfiguration, and support
• Performs one-on-one computer coaching on technology when necessary
• Deliver high-touch, personalized technical support to executive and VIP users, ensuring seamless and efficient resolution of issues
• All other duties as assigned or duties, responsibilities, and activities may change at any time with or without notice

Requirements

• Bachelor's degree in Information Technology (preferred). If not, an Associate's degree in a related field plus 4 years of job-related experience
• 2 plus years of experience
• Strong troubleshooting and problem-solving skills
• Extensive working knowledge of computer systems
• Demonstrates strong communication skills and thrives in cross-functional collaboration to achieve shared objectives
• Good time and task management skills
• Travels up to 10% of the time to company plants to support migrations and rollouts

Salary: $64,000 - $75,000 annually. A starting salary higher than $64,000 annually is based on a level of experience and education that significantly exceeds the minimum requirements and is commensurate with the compensation scale. 

Ryerson offers eligible employees the following benefits:

Medical, dental, and vision insurance programs

Flexible spending accounts

401K plans with employer-matching contributions

Tuition reimbursement

Paid vacation, sick, and holidays

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