Summary

Welcome to Ryerson, where exceptional career opportunities await. As a leading provider of industrial metal products and services since 1842, we are committed to excellence and best-in-class customer service. Join our team and be a part of a legacy of excellence, where your contributions will be valued, and your development supported. Ryerson offers a dynamic, quality-focused, environment, ideal for advancing your career and making your mark in the metals industry. 

Join our team as an Inside Sales Manager, where you will play a key role in strengthening regional sales operations and enhancing overall process efficiency. In this position, you will guide and develop the inside sales team and Receptionist, analyze market trends, support strategic business planning, and collaborate with senior leadership to drive revenue and profitability. This role offers the opportunity to make a meaningful contribution to our growth while ensuring exceptional service to both new and existing customers.

Roles and Responsibilities

• Management and development of inside sales team and Receptionist, including hiring, training, goal setting and performance reviews that prepare employees for advancement within the company
• Maximizes Sales, Gross Margin Dollars, Gross Margin Percentage, Net Profit and Return on Average Capital Employed, and implements plans and programs to help ensure the goals of the branch are being met or exceeded
• Communicates with General Manager on sales trends, developments in the marketplace, competition, and business opportunities
• Cultivate business plans, marketing and sales programs and budgets based on developments in the marketplace, sales trends, competition, and business opportunities
• Cross-department collaboration with Outside sales, Purchasing, Logistics and Operations teams to gain visibility into product availability, customer’s needs and concerns, lead times, and fulfillment workflows to accurately set and manage customer expectations
• Assist with overall inventory health by overseeing customer-specific stock programs and supporting overall inventory turn goals
• Assists Sales Representatives in developing new business and maintains close contact with current customer base
• Makes recommendations to the General Manager regarding disposition of all discretionary claims.
• Price book management and assists in major quotations and contracts
• All other duties as assigned or duties, responsibilities, and activities may change at any time with or without notice

Requirements

• Bachelor’s degree in Sales, Marketing Manufacturing or Engineering required
• 5-7 years of progressive levels of Sales Experience preferred (Inside/Outside Sales)
• Previous management experience
• Knowledge of ERP systems is critical
• Working knowledge of managing large contracts
• Highly proficient in Microsoft Excel
• Excellent professional written, verbal and interpersonal communication skills required
• Proficiency within Microsoft applications (Outlook, Excel, Word) required
• Ability to multi-task and prioritize in a rapidly changing environment