Summary

Welcome to Ryerson, where exceptional career opportunities await. As a leading provider of industrial metal products and services since 1842, we are committed to excellence and best-in-class customer service. Join our team and be a part of a legacy of excellence, where your contributions will be valued, and your development supported. Ryerson offers a dynamic, quality-focused, environment, ideal for advancing your career and making your mark in the metals industry.

Join our team as the Sales Operations Specialist. In this role, you are responsible for delivering excellent internal and external customer experiences at Ryerson. The Sales Operations Specialist role is critical for our speed-to-quote, technology, and transactional growth initiatives.

While this position may be based at any Ryerson location across Canada, candidates located in Eastern Canada are preferred to help ensure balanced coverage across the region. 

Roles and Responsibilities

• Quickly building strong relationships with internal Ryerson employees and external vendors
• Ensuring quoted material is available
• Sourcing alternative material options when quoted material is not available. This includes requesting quotes and arranging shipments through third party vendors   
• Sourcing material both internal internally and externally to support customers request
• Creating and modifying orders within SAP
• Keeps internal employees informed about order tracking and lead times throughout the entire sales process
• Uses critical thinking to solve problems to efficiently provide a delivered product to the customer within the allotted amount of time
• Keeps detailed records of tracking of material
• Other duties as assigned by management

Requirements

• Bachelor’s degree preferred, High School Diploma or GED required
• 1-3 years of prior sales or industry experience is required 
• Customer-centric mentality
• Excellent professional written, verbal, and interpersonal communication skills required
• Ability to multi-task and prioritize in a rapidly changing environment
• Positive attitude, goal-oriented, and driven by excellent customer experience
• Flexible and solutions-oriented