Summary

Welcome to Ryerson, where exceptional career opportunities await. As a leading provider of industrial metal products and services since 1842, we are committed to excellence and best-in-class customer service. Join our team and be a part of a legacy of excellence, where your contributions will be valued, and your development supported. Ryerson offers a dynamic, quality-focused, environment, ideal for advancing your career and making your mark in the metals industry. 

As a Customer Experience Manager, you are responsible for gathering, analyzing, and improving the efficiency of regional processes.

Roles and Responsibilities

• All other duties as assigned or duties, responsibilities, and activities may change at any time with or without notice
• Lead, coach, and develop a high-performance customer experience team — hiring top talent, building skills, and setting ambitious goals.
• Drive customer satisfaction, profitability, and operational excellence in a fast-moving, high-stakes environment.
• Partner with Outside Sales leadership to win and retain major accounts.
• Anticipate and adapt to ever-changing business and market conditions.
• Manage large, complex contracts and customer-specific inventories with precision and strategic insight.
• Oversee pricing and order management to protect margins and drive results.
• Serve as the voice of the customer in strategy discussions with senior leadership.
• All other duties as assigned or duties, responsibilities, and activities may change at any time with or without notice.

Requirements

• Bachelor’s degree in Sales, Marketing, Manufacturing, Engineering, or related field.
• 5–7 years of progressive sales or customer service leadership experience (inside sales preferred).
• Proven ability to thrive in a high-volume, high-urgency environment while keeping teams focused and engaged.
• Strong ERP experience (SAP a plus) and Excel expertise.
• Working knowledge of managing large contracts.
• Previous management experience with measurable team success.
• Strong ERP experience (SAP a plus) and Excel expertise.
• Exceptional communication, problem-solving, and prioritization skills.