Summary

Welcome to Ryerson, where exceptional career opportunities await. As a leading provider of industrial metal products and services since 1842, we are committed to excellence and best-in-class customer service. Join our team and be a part of a legacy of excellence, where your contributions will be valued, and your development supported. Ryerson offers a dynamic, quality-focused, environment, ideal for advancing your career and making your mark in the metals industry.

As an Account Representative, you will play a crucial role in delivering outstanding customer support to address and resolve customer needs effectively. Your responsibilities will drive revenue growth by identifying opportunities to enhance customer satisfaction. This position will generate quotations and follow up through various communication methods.

This position is located at our Richmond, BC location.

Roles and Responsibilities

• Processes customer orders, makes sales calls, and works to establish relationships with customers on contractual and transactional business
• Ensures all inquiries are quoted accurately and in a timely manner to meet customer needs 
• Manage full cycle customer orders from creation through delivery 
• Follow up on all orders and quotations to secure repeat business
• Continues to build territory by developing relationships with current and new customers 
• Works with different departments to execute account development plans
• Understands and effectively incorporates Ryerson's business goals and concepts 
• All other duties as assigned

Requirements

• ​​​​​​Bachelor’s degree preferred in business, sales and marketing, economics, or related fields
• 3-5 years of sales or related experience required 
• Experience in the Metal industry is preferred
• Proficiency in Microsoft applications (Outlook, Excel, Word)
• SAP Experience is a plus
• Excellent professional written, verbal, and interpersonal communication skills
• Positive attitude, competitive, goal-oriented, driven with a passion to excel